First City Parking Sdn. Bhd. ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application Marang Digital ("App"). By using our App, you agree to the practices described in this policy.
Information We Collect
We collect the following types of information when you use the App:
1.1. Personal Information
During Registration: Full name, email address, phone number, National ID number, password.
For Account Deletion & Refund: Bank account details (bank name, account number, and account holder's name).
1.2. Parking Information
Location Data: We collect your real-time location to determine whether you are within a designated parking zone.
Vehicle Details: Plate number, parking duration, and seasonal pass status.
Parking Transactions: Payment history, extended parking details, and compound fines.
1.3. Financial Information
e-Wallet Transactions: Balance, reload history, and transfers between users.
1.4. Friends and Social Features
Friend List: Phone numbers used to search and add friends.
We use the collected data for the following purposes:
2.1. Registration & Account Management
To verify user identity and allow secure login using OTP verification.
To store user details for seamless login and app functionality.
2.2. Parking Fee & Seasonal Pass Management
To determine if users are in a paid parking zone using location tracking.
To process parking payments and issue receipts.
To allow users to purchase and manage seasonal parking passes.
To enable users to extend their parking duration.
2.3. Compound Payment & Vehicle Management
To allow users to check for issued compounds and process payments.
To manage added vehicles for parking and seasonal pass purchases.
2.4. e-Wallet Services
To allow users to reload their e-wallet and transfer money to friends.
To process refunds when a user deletes their account.
Any refunds processed shall be via the original payment method.
2.5. Social Features (Friends & Account Deletion)
To allow users to add and manage friends.
To securely transfer e-wallet balances before account deletion.
HOW WE USE YOUR INFORMATION
location usage & data sharing
3. Location Data Usage
Our App requires location access to determine whether a user is in a designated parking area.
When We Collect Location Data:
Only when the app is actively in use (not in the background).
To confirm the user's presence in a parking zone before charging fees.
User Control & Consent:
Users must grant permission for location access.
Users can disable location tracking via device settings, but this may prevent parking payment functionality.
4. Data Sharing & Third Parties
We do not sell or share personal data with third parties for advertising. However, we may share information with:
Payment Gateways & Banks: To process transactions, including parking fees, e-wallet reloads, and refunds.
Government & Law Enforcement: If legally required to comply with regulations (e.g., parking fines enforcement).
5. Security & Data Protection
We implement industry-standard security measures to protect your data, including:
Encryption: To protect sensitive information during transmission.
Secure Storage: Personal and financial data are stored securely.
Access Control: Only authorized personnel can access user data.
6. User Rights & Control
Access & Update: Users can update their profile information within the app.
Account Deletion: Users can delete their account and receive e-wallet balance refunds by providing bank details.
Withdraw Consent: Users can disable location tracking, but this may affect app functionality.
security protection & user rights
7. Children's Privacy
Our App is not intended for children under 13 years old. If we learn that we have collected data from a minor without parental consent, we will delete it immediately.
8. Changes to This Privacy Policy
We may update this policy from time to time. Users will be notified of any significant changes through the App or email.
9. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
Email: [email protected]
Address: B-13A-05, Prima Avenue, The Tube, Jalan PJU 1/39 Dataran Prima, 47301 Petaling Jaya, Selangor,
Phone Number: 03-78872622